Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policies depend on the product. Eshopsland is a dropshipping business of goods and, therefore, does not physically own, shit, and process any product. That being said, we want our customers to be happy, and we will get actively involved with the product distributor and help you resolve your claim best to our abilities. Unfortunately, if 30 days have passed since your purchase, we can’t offer you any help, refund, or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. For example, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please reach out to us prior to sending your purchase back to the manufacturer or distributor.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, recheck your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at refund@eshopsland.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to the address provided to you by our customer support. The address will vary based on your geolocation.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. However, we don’t guarantee that we will receive your returned item.

Need help?

Contact us at refund@eshopsland.com for questions related to refunds and returns.